http://mybabyourbaby.com/forums/ MyBabyOurBaby Forums Forum: Support en Fri, 10 Sep 2010 20:23:45 +0000 http://mybabyourbaby.com/forums/topic/i-just-want-it-gone#post-172 Mon, 01 Mar 2010 19:01:29 +0000 Tricia 172@http://mybabyourbaby.com/forums/ <p>&lt;span style="color: #333333; font-family: Tahoma, Arial, sans-serif; line-height: normal" class="Apple-style-span"&gt;&lt;h2 style="color: #378f2b; margin-top: 0.2em; margin-right: 0px; margin-bottom: 0.2em; margin-left: 0px; letter-spacing: 0.001em; font-size: 1.8em; padding: 0px"&gt;Contact Us&lt;/h2&gt; <p>&lt;strong style="font-size: 1.2em"&gt;If you're a member, try posting on the Forums!</p> <p>You can always email us at <a href="mailto:support@mybabyourbaby.com" rel="support/mybabyourbaby.com">support (a) mybabyourbaby.com</a></p> &lt;/span&gt; </p> http://mybabyourbaby.com/forums/topic/upload-photos-not-working#post-168 Tue, 05 Jan 2010 01:28:48 +0000 Ahmad Nassar 168@http://mybabyourbaby.com/forums/ <p>I am having the same situation even with Google chrome &amp; IE &amp; Firefox</p> <p>Webmaster help is needed </p> http://mybabyourbaby.com/forums/topic/upload-photos-not-working#post-167 Mon, 04 Jan 2010 17:36:52 +0000 Jeremy 167@http://mybabyourbaby.com/forums/ <p>This issue - exactly as Eric described it above - is happening for me as well. </p> http://mybabyourbaby.com/forums/topic/upload-photos-not-working-1#post-166 Mon, 04 Jan 2010 17:35:57 +0000 Jeremy 166@http://mybabyourbaby.com/forums/ <p>Same here - when I click the link to upload a photo nothing happens. Any idea what the issue is? </p> http://mybabyourbaby.com/forums/topic/paypal-sandbox#post-165 Mon, 21 Dec 2009 10:28:12 +0000 Robert 165@http://mybabyourbaby.com/forums/ <p>When I try and upgrade to a premium account, you paypal buy button takes me to a Paypal sandbox login screen. Also, is there a way to delete a profile that I created by mistake?</p> <p>P.S. picture upload is not working as well. This is great website but unfortunately this is not the first contacting support for an issue with no reply. I am hoping that I do not have to go to a competitor with better customer support. </p> http://mybabyourbaby.com/forums/topic/upload-photos-not-working-1#post-162 Tue, 15 Dec 2009 13:12:44 +0000 Tatyana 162@http://mybabyourbaby.com/forums/ <p>I am new to this site and I cant upload any of my photos.  Please help!!!  Otherwise I would have to find another site to use.</p> <p>Thank you </p> http://mybabyourbaby.com/forums/topic/i-paid-now-i-cannot-use#post-155 Tue, 12 May 2009 21:58:46 +0000 Sabrina 155@http://mybabyourbaby.com/forums/ <p>So I paid my subscription up through this July and now I am unable to use the functions of this site.  I had planned on continuing with this site for a little longer in order to maintain my memory book but I am in the process of moving the site to a personal site.  I would like to know if there is a way to delete the book pages.  Please let me know as soon as possible.  I am very very frustrated with the fact that I am unable to upload any new pictures to my books, profiles, etc!  In addition there have been no response to the related support questions.</p> <p>Thanks</p> <p>Sabrina </p> http://mybabyourbaby.com/forums/topic/i-just-want-it-gone#post-154 Fri, 08 May 2009 07:30:26 +0000 India 154@http://mybabyourbaby.com/forums/ <p>How do I delete a profile? Your site is hard to use, so I don't use it at all, I just made my own, I have connected with no one and I just want to delete it, but there is no viewable option to delete it, and no "contact us" except these forums. </p> http://mybabyourbaby.com/forums/topic/upload-photos-not-working#post-150 Wed, 06 May 2009 19:09:15 +0000 Sabrina 150@http://mybabyourbaby.com/forums/ <p>I would say that this is an ongoing problem that really makes my subscription useless!!!!  I cannot upload any new photos to create my memory book for Easter or anything else!  It would be great if you could fix this. </p> http://mybabyourbaby.com/forums/topic/upload-photos-not-working#post-144 Fri, 13 Feb 2009 02:13:33 +0000 Eric 144@http://mybabyourbaby.com/forums/ <p>I'm also unable to upload images, getting  javascript: void(0) at the bottom of the browser, using IE7 and Firefox </p> http://mybabyourbaby.com/forums/topic/change-from-due-date-to-birth-date#post-143 Thu, 29 Jan 2009 22:39:01 +0000 Patrick 143@http://mybabyourbaby.com/forums/ <p>Actually...it seems to do this even if you are past the due date...realy don't want to use the site or invite family to view until this is fixed. </p> http://mybabyourbaby.com/forums/topic/receiving-2-weekly-reminder-emails#post-140 Wed, 14 Jan 2009 06:14:05 +0000 Jon 140@http://mybabyourbaby.com/forums/ <p>Yep, last week I indeed received 2 reminders. Well, this morning I got 3! :( Good luck with the fix. </p> http://mybabyourbaby.com/forums/topic/public-book-is-incorrect#post-139 Sat, 03 Jan 2009 22:24:30 +0000 Sabrina 139@http://mybabyourbaby.com/forums/ <p>I just looked at the public version of my book and it has my daughter's weight and height in Grams and Centimeters.  I have it set to English measurements and it looks correct on my logged in site but apparently everyone else is seeing something strange and possibly confusing.  Could you fix that please?</p> <p>Thanks, Sabrina </p> http://mybabyourbaby.com/forums/topic/upload-photos-not-working#post-136 Wed, 31 Dec 2008 11:13:06 +0000 Heather 136@http://mybabyourbaby.com/forums/ <p>I saw that there was a post from a month ago about the Upload Photos not working.  I just got on today to update my daughter's book and it is not working for me either.  Has this been fixed or is it an ongoing problem?  </p> http://mybabyourbaby.com/forums/topic/receiving-2-weekly-reminder-emails#post-129 Wed, 29 Oct 2008 08:45:24 +0000 Beau 129@http://mybabyourbaby.com/forums/ <p>You may have noticed in the last 2 weeks that you've received 2 email reminders about writing on your children's books (you should be writing more!). Obviously you're only supposed to get one reminder each week, so I'm looking into why this has suddenly started happening. </p> http://mybabyourbaby.com/forums/topic/weight-calculation#post-127 Tue, 28 Oct 2008 18:43:54 +0000 Beau 127@http://mybabyourbaby.com/forums/ <p>It's actually a long (and boring!) technical story as to why, but the short version is that I think it's just a rounding error. I'll get that fixed up right now. </p> http://mybabyourbaby.com/forums/topic/weight-calculation#post-126 Tue, 28 Oct 2008 07:56:47 +0000 Erin 126@http://mybabyourbaby.com/forums/ <p>Sorry to ask another question ... but any ideas why my baby's weight displays as "10 pounds, 16 ounces" when I entered it as 11 pounds? </p> http://mybabyourbaby.com/forums/topic/homebirth-option#post-123 Wed, 08 Oct 2008 20:29:13 +0000 jonathan 123@http://mybabyourbaby.com/forums/ <p>Would like to see a homebirth option. </p> http://mybabyourbaby.com/forums/topic/change-from-due-date-to-birth-date#post-110 Fri, 05 Sep 2008 10:15:07 +0000 Erin 110@http://mybabyourbaby.com/forums/ <p>Any progress?  My baby's almost a month old, so I'd like to keep his book updated. </p> http://mybabyourbaby.com/forums/topic/change-from-due-date-to-birth-date#post-107 Mon, 18 Aug 2008 09:13:47 +0000 Erin 107@http://mybabyourbaby.com/forums/ <p>Great, thanks! </p> http://mybabyourbaby.com/forums/topic/change-from-due-date-to-birth-date#post-106 Mon, 18 Aug 2008 07:02:46 +0000 Ray 106@http://mybabyourbaby.com/forums/ <p>Hey Erin,</p> <p>We have the feature to take your baby from not born to born, but for some reason we set it to only show after your predicted due date.  We'll work on the code and get that fixed. </p> http://mybabyourbaby.com/forums/topic/change-from-due-date-to-birth-date#post-104 Thu, 14 Aug 2008 18:00:31 +0000 Erin 104@http://mybabyourbaby.com/forums/ <p>Hi -- Sorry if this is noted somewhere and I just can't find it.  My baby was born this week and I'd like to change his book from "Due" to "Born" but can't find a way to do that.  I've tried adjusting the due date in his profile, but that didn't seem to do it.</p> <p>Thanks for your help! </p> http://mybabyourbaby.com/forums/topic/images-not-displaying#post-89 Sun, 20 Jul 2008 15:56:18 +0000 Beau 89@http://mybabyourbaby.com/forums/ <p>Amazon have been working on this problem all day, and have now started bringing their US services back online. We're seeing photos and user pictures showing up again now, so we seem to be back online.</p> <p>Sorry about that folks. </p> http://mybabyourbaby.com/forums/topic/images-not-displaying#post-88 Sun, 20 Jul 2008 13:31:08 +0000 Beau 88@http://mybabyourbaby.com/forums/ <p>For anyone who is trying to access their books today (Sunday, July 20) and not seeing their photos, the reason is some downtime with our provider.</p> <p>To allow for effectively unlimited storage, your photos are stored securely on a system called Amazon S3 (yes, it's provided by <strong>the</strong> <a href="http://amazon.com">Amazon.com</a>!). Currently, they are experiencing issues with their network and so your images are not available. We've been told that they should be fully online within a few hours, and not to be concerned about losing any, as it's a connectivity issue rather than anything else (e.g. your photos are still there, we just can't currently access them).</p> <p>I will post an update here once we hear more. </p> http://mybabyourbaby.com/forums/topic/some-problem-with-the-growth-chart-again#post-65 Sun, 15 Jun 2008 14:41:19 +0000 Beau 65@http://mybabyourbaby.com/forums/ <p>One more update on issues relating to posts not appearing in your books people:</p> <p>I discovered a bug where for most of you, if you posted something in the future (with a date that hasn't happened yet), then it would <strong>never appear</strong>, even though it was supposed to appear after that date passed. This was related to the issue above (where if you timezone was incorrect, it looked like your posts weren't saving properly).</p> <p>Hopefully this one is fixed now, so your posts should all appear. If not then <strong>please</strong> let us know!</p> <p>Also, in the process of fixing this, it's possible/likely that a lot of you have a bunch of posts that you previously posted, which never appeared. Those posts have likely appeared on your books now (because they were stored away, waiting to post, and now have been published). Please go through your books and delete any doubled-up posts you don't want, and sorry if that's inconvenient.</p> <p>Thanks again for your patience! </p> http://mybabyourbaby.com/forums/topic/some-problem-with-the-growth-chart-again#post-64 Fri, 13 Jun 2008 11:16:29 +0000 Beau 64@http://mybabyourbaby.com/forums/ <p>And as an update here for everyone else (talked with Karen and Martin via email):</p> <p>It seems that if your timezone (under Account Options) is set incorrectly, or if you accidentally set the date/time of a post into the future, then it won't appear on your book until that date/time. This causes some confusion.</p> <p>I'll look at changing that so that they will always show, even if they're dated into the future.</p> <p>Thanks for your patience everyone! </p> http://mybabyourbaby.com/forums/topic/some-problem-with-the-growth-chart-again#post-63 Fri, 13 Jun 2008 08:40:15 +0000 Ray 63@http://mybabyourbaby.com/forums/ <p>Everything should be working fine now guys.  Sorry about that. </p> http://mybabyourbaby.com/forums/topic/some-problem-with-the-growth-chart-again#post-62 Wed, 11 Jun 2008 10:16:03 +0000 Karen 62@http://mybabyourbaby.com/forums/ <p>I am having the same problem and am a paying customer.   I can't view any of the growth chart updates I have attempted to make today (I have tried 3-4 times now)...  Any ideas? </p> http://mybabyourbaby.com/forums/topic/some-problem-with-the-growth-chart-again#post-61 Sun, 08 Jun 2008 21:39:13 +0000 Martin 61@http://mybabyourbaby.com/forums/ <p>Hi, any feedback to this problem?</p> <p>Lately i encountered new problem where the post i made to "first" does not show up.  But again, it still deduct the total number i can upload....</p> <p>Acutally I do not mind to become a paying customer, but the occasional problem with the site makes me worry, anyone would bother to fix it? </p> http://mybabyourbaby.com/forums/topic/some-problem-with-the-growth-chart-again#post-60 Sat, 31 May 2008 00:06:42 +0000 Martin 60@http://mybabyourbaby.com/forums/ <p>HI,</p> <p>I have been trying to update the growth chart with current info of my baby, but I have done it 3-4 times.  Everytime it counts me one photo consumption, but when i do a "view book", the new entry never appear. </p> <p>And it also leads to another problem where the current height and weight of my baby is never right....</p> <p> Can somebody help?</p> <p>Thanks.</p> <p>Martin </p>